Travel with the Ultra app

With our app Ultra, Umeå's public transport, it will be even easier to travel by bus with Umeå's public transport.

If you have not already downloaded our app "Ultra - Umeå's public transport", do so now. Here you can quickly and easily search for travel, stop times, get traffic information and buy all our different tickets.

Download the new app via the App Store or Google Play.

Here's what you can already do in the new app:

Buy ticket

Here's how:

• Go to "Buy".
• Select "Single" or "Discount/Period".
• Click on "Ultra – discount" if you want to switch to Flex or period ticket instead and select the correct ticket type from the list. If you want to buy discount trips, you can choose between 6 and 10.
• Click on "1 adult" if you want to change age category or buy several single tickets for the same trip.
• Enter the desired payment method, you can pay with Swish, debit card or Klarna.
• Once you have selected the product you wish to buy, click on "Buy".
• Choose between activating the ticket immediately or activating the ticket manually at a later time. Activate your ticket when you are ready to use it! Otherwise, it is not valid. Remember that your days for the season ticket start as soon as you activate it. So wait to activate it until just before you get on the bus.
• Finally, to complete the purchase, drag the wallet icon over the text "Swipe for purchase".

Searching and buying trips

Here's how:

• Go to "Search & Buy" and specify which route you want to travel. You can either type in a stop, address, use your current location or move the cursor over the map to the desired stop.
• Choose your trip – the ticket is not linked to a specific departure or route, but is valid for the entire Ultra traffic.
• Then click on "Select ticket type and age". Please enter the correct age category and number of tickets.
• Do you want a ticket other than a single ticket? Click on single ticket and then choose between discount, period or the entire county. When choosing a discount ticket – choose how many trips you want to buy, 6 or 10.
• Enter the desired payment method, you can pay with Swish, debit card or Klarna.
• Once you have selected the product you wish to buy, click on "Buy".
• Choose between activating the ticket immediately or activating the ticket manually at a later time. Activate your ticket when you are ready to use it!
• Finally, to complete the purchase, drag the wallet icon over the text "Swipe for purchase".

Give away or lend a ticket to someone else

Only tickets that are not activated can be given away. If you have given the ticket away to someone else, you have transferred the ticket and cannot change your mind. In other words, you will not get a ticket that you have given away back. Activated period tickets can be lent out and are then lent out until 04:00 the following day. The ticket will automatically return to the ticket owner at 04:00.

The recipient of the ticket must have the app Ultra - Umeå's public transport installed in their phone and an account in the app.

Here's how:

• Select "Tickets".
• Tap the icon in the top right corner.
• Select "Give away ticket" or "Lend ticket".
• Specify which ticket is to be given away/lent out.
• Enter the recipient's email address, and then confirm.

The ticket is then available to the recipient after 10 minutes.

Create an account in the app

To secure your tickets and to be able to use all the features. You can search for a trip and buy a ticket without having an account.

Create an account, here's how:

• Go to "More" and then "My Profile".
• Click the Create a Profile button.
• Fill in your email and click next.
• You will receive an email to your email, open the email, click on the link and enter a password.
• Go back to the app, now you are logged in.

Get a receipt for the ticket by email

Here's how:

• Click on "Tickets".
• Click on the autumn button in the top right corner.
• Select "Send receipt to email".
• Drag the ticket(s) you wish to send a receipt for to the right side of the screen.
• At the bottom, click on "Send X receipts to my email".
• Enter your email.
• Click on "Send receipt for each purchase" if you want a receipt to be sent automatically with each new purchase.
• Finally, click "Send Now".
  Please check that the receipt has not ended up in the spam folder.

Real-time information (see the estimated arrival and departure time of the bus)

Here's how:

• Go to "Search & Buy" and specify which route you want to see information about.
  You can either type in a stop, address, use your current location or move the cursor over the map to the desired stop.
• Select your trip.
• Here you can see both the timetable time and whether the bus should be before or after the expected departure or arrival time.

See where the bus is on the map

You can see specific buses in the following ways:

• Go to "Search & Buy" and specify which route you want to see information about.
  You can either type in a stop, address, use your current location, select a stop on the map, or move your cursor over the map to the desired location.
• Select your trip. Please note that this only works once the tour has started, in real time.
• Scroll down to the map.
• If you want to see the map in full frame or see the line's stops, you can click on the bus in question. This will open a new window with a map and a list of stops. To get the map in full frame, click on the small arrow in the lower right corner of the map.

You can see all departures in the near future from a specific stop in the following way:

• Go to "Departures" and specify which stop you want to see information about.
  You can either enter a stop, select a stop on the map, or select from your search history or saved favorites.
• You can click on a bus on the map or on a departure in the list to see more details about that specific tour.
• Please note that the bus will only appear on the map once the tour has started.

Choose to receive a reminder when your bus departs

Here's how:

• Go to "Search & Buy" and do a travel search between which stops you want to travel.
• Select departure.
• Click on "Reminder".
• Tick "reminder".
• Choose the day you want the reminder and how far in advance you want it.

Find the nearest stop

Here's how:

• Go to "Search & Buy".
• When you click on "I want to travel from", select "Use my current location".
• Allow the app to use location data.
• Then your nearest stops are listed based on your current location.

This will come a little later

• Choose to receive a notification about when to get off the bus.
• Save your favorite trip and get information about any changes.
• Dark and light theme.

The new expanded ticketing partnership

The new app is part of the new extended ticket collaboration that we are doing together with the counties of Norrland.