My pages

No, logging in is done with your email address and password. Log in with the same account you use in the tabussen.nu app or Ultra-Umeås lokaltrafik. Otherwise, you can create a new account. When you create your account, you will receive an email with a link that you need to click on to confirm your email address.

Secure your tickets by registering your bus card on My Pages. If the unexpected happens and your card is lost, you can easily log in to My Pages and transfer your tickets to another fare medium—another card or the app. Don’t have another fare medium? First, delete your lost card, and your tickets will be ready to transfer to a new card once you get one (for example, by ordering a new one through My Pages). Please note that the activation and validity periods are not paused. Contact our Customer Service on +46 771-100 110 if you need help.

Yes, you use the same account for both the app and My Pages. On My Pages you can see all your tickets and fare media and can move them between bus cards and app or between different bus cards.

You do not need to log in to My Pages if you only use the app to manage your tickets. However, we recommend that you create an account on My Pages if you use physical bus cards when travelling, this is to secure your tickets in case of loss of the bus card.

Yes, our old Webshop is being phased out, and it is no longer possible to purchase tickets there. Currently, you can only check the balance on your old cards in the Webshop, but that function will also be discontinued soon. Going forward, My Pages will be the place to purchase new tickets and manage your existing ones.

No, since we are changing the entire ticket system, it is not possible to move your account. Your account in the old webshop will be deleted when the webshop is discontinued.

No, when you have received your new bus card in the mail, you need to log in to My Pages and register it. After that, you can buy new tickets for the bus pass or move your existing tickets there.

Yes, your tickets are available for use immediately after purchase. In other words - you don't have to wait several hours for tickets to be transferred like in the old webshop. Just make sure your tickets are on the right fare medium!

If you order a bus card on My Pages, you will receive a card with Länstrafiken Västerbotten's logo. On that card, you can have tickets for both regional traffic and for local traffic in Umeå (Ultra).

Yes, you can register a bus card with both Ultra's logo and Länstrafiken Västerbotten's logo. The only difference between them is the logo.

Punch tickets: 180 days activation period and 360 days validity
Period tickets: 180 days activation period and valid for the number of days you purchased
Flex 10/30 (Ultra): 180 days activation period and 30 days validity
Single ticket regional traffic: 180 days activation period and validity of one journey
Single ticket Ultra: 180 days activation period and one hour validity (with the possibility of bus changes).

Activation period= within that time you must start using the ticket, otherwise it will expire; this period is calculated from the time of purchase

Validity = the time you have to use the ticket; this period is calculated from the first activation

When ordering a bus card, the receipt is automatically sent to your registered email address.

If you want to receive receipts for your purchased tickets, you can use the "Send receipt" function in the "Tickets" tab or on the dashboard. The receipt will contain all the tickets you bought within the same order.

Under "My Profile" you can also enter an email address for automatic sending of a receipt after each purchase. The same setting applies if you use the app.

Regional transport's fare, i.e. prices, is kilometer-based and the price is calculated based on your departure and arrival stop. After purchasing a ticket once, you can repeat the purchase next time by going to your used tickets and using the "buy again" function.

You cancel a purchase by opening the ticket in question (click on the heading) and selecting "Cancel purchase", or by clicking on three dots on the ticket and selecting "Cancel purchase". The ticket will be refunded to the same means of payment that was used for the purchase. It is the entire purchase that is refunded, i.e. all tickets you bought within the same order.
Activated tickets cannot be refunded on My Pages.

On My Pages, you can pay with the same payment methods as in the app, i.e. Swish, bank card, Klarna and company invoice (if you have access to it through your employer).

You can have a maximum of 2 payment cards registered to your account. If you have received compensation from us in the form of Credit, you can also use it.

Right now, you need to scan a QR code if you pay with Swish. If you want to pay with Swish from the same mobile where you have opened My Pages, you can do so by taking a screenshot of the QR code and uploading it in the "Scan" tab in your Swish app. We are working on providing an even smoother solution for payments with Swish.

For a limited period of time, we offer the opportunity to get a new bus card free of charge, this to make it easier to change cards for all our passengers. If you order the card via My Pages, you still need to complete a purchase and specify a means of payment (other than Swish), however, the cost of the order will be 0kr.

A fare medium is what you tap on board the bus to validate your ticket - it can be a bus card or app.

A default fare medium is the one to which tickets purchased via My Pages will be linked by default. Default fare medium is marked with an star and you can change which of your registered fare media should be the default one.

Purchases made via the app always get the app as fare medium, but you can also move these to bus cards via My Pages.

The easiest way is to first select the correct fare medium from the "Fare Media" menu and from there proceed to selecting the ticket - then it will be placed on the selected fare medium.

If you buy tickets from the dashboard or from the "Tickets" menu, they will be placed on your default fare medium.

In any case, after purchase, you can move your tickets between fare media. Open the context menu on the ticket and select "Move ticket", then choose which fare medium you want to use. Please note that the number of such moves is limited.

You can give away any tickets that are not activated. You can give away tickets to someone's account using their email address or to someone's card using their card number.

It is currently not possible to lend period tickets via My Pages. This feature is only available in the app.

You can delete your account on My Pages by going to "My profile" and selecting "delete account". Please note that the account will then also be deleted in your app, if you have been logged in.

Yes, if the amount you have in your Credit balance is too low to pay for your entire order, you can pay with both Credit and another payment option. First, select another payment method and then tick the box for partial payment with Credit. The remaining amount will be drawn from your other chosen means of payment.