Service trips

Booking centre for service trips in special transport services and patient transport.

The dispatch centre coordinates service trips in special transport services and patient transport. Service travel is a collective name for various journeys that are fully or partly paid for by society, such as special transport services and patient transport. Service trips are a complement to scheduled public transport. 

Contact the dispatch centre to book a trip to the hospital or special transport services. All bookings and cancellations are made by phone. 

• Phone: 0771-25 10 20

Patient transport

A patient journey is a journey between your home and a healthcare provider. For example, it can be a doctor, physiotherapist, dentist or counsellor. The journey can be made by bus, train or private car, for example. You are responsible for getting to and from your planned visit. If, for health reasons, you are unable to travel by public transport or your own car, you may be entitled to medical transport by taxi. In this case, a certificate from the healthcare provider is required.

Patient transport by taxi or special vehicle

If the healthcare staff assesses that you need to travel to your appointment by taxi or special vehicle due to your medical condition, you can book the trip at the dispatch centre for service trips. Book your trip no later than two weekdays before the planned visit.

Please note that the healthcare staff will wait until after your appointment before deciding whether you have medical reasons that require you to go home by taxi or special vehicle. In this case, the healthcare staff will book the journey home.

If you become ill and need care quickly, you can contact the booking centre around the clock to book a trip.

Cancelling a patient trip

You must cancel both the trip and the appointment if you are unable to attend a planned appointment. You can cancel your trip by calling the booking centre. If you do not cancel the trip, you may be required to pay for the trip.

Patient travel outside the county

Contact the dispatch centre for help with arranging travel outside the county. To do this, it is required that:

• You have a specialist referral from Region Västerbotten for which the dispatch centre has received a certificate.
• The certificate will show you which mode of transport you need and whether you need to have a companion with you.

By agreement with the dispatch centre, you can also arrange the trip yourself. You will then receive a grant based on what is written on the certificate. It is the actual travel costs that are reimbursed. You apply by sending tickets and a receipt from your healthcare visit to the region.

You can seek care outside the county on your own initiative, but then you will have to pay for the entire trip yourself.

For questions about high-cost protection, free passes for medical travel, allowances for own travel and questions about submitted medical certificates, we refer you to the Patient Travel Unit.

• Telephone number 090-785 75 50.
• E-mail address sjukresor@regionvasterbotten.se

Transportation service

Transportation service is a form of public transport. You therefore often travel with others, but in a private car or a service travel vehicle. You need to have been granted a permit to travel with special transport services.

You can book your special transport service journey at the dispatch centre for service trips if you live in:

• Lycksele Municipality
• Nordmaling Municipality
• Norsjö Municipality
• Malå Municipality
• Sorsele Municipality
• Storuman Municipality
• Vilhelmina Municipality
• Åsele Municipality

If you have questions about special transport service certificates, you should contact the municipality you live in.