Secure your ticket

Secure your tickets quickly and easily directly in your app or on our website.

As a traveller, you can secure your purchased tickets by creating an account in the tabussen.nu app. If you have your journeys on a bus card, you can secure them in the My Bus Card service on the home page.

With this insurance, you will receive new tickets for the same value if you lose them, as long as you meet the conditions of our "Secure your ticket" service.

Keep your travels safe by creating an account in the app

To secure your tickets and to be able to use all the features, you can create an account in the Tabussen.nu app. You can search for a ride and buy a ticket without having an account, but then you won't be able to use all the features and services.

Create an account, here's how:

• Go to "More" and then "My Profile".
• Click the Create a Profile button.
• Fill in your email and click next.
• You will receive an email to your email, open the email, click on the link and enter a password.
• Go back to the app, now you are logged in.

Secure your journeys on your bus card

To create a user, go to My bus card from the start page. There you create a user and register your bus card number. You can register one or more bus card numbers for your user.
You can find the current card number on the back of your bus card.

If you then lose your bus card, you can directly report your card lost via your user.
Then your old bus card will be blocked, and we will send a new card within 10 working days - directly to your mailbox.
Your new bus card will then be loaded with the same number of trips/days as your old card contained when you registered.

OBSERVE

A journey must be made on your bus card from the time you register the card, before you report it lost.
If you register your bus card after you have lost your card, our lose-lose guarantee does not apply and we will not send you a new card.