Lost and found

If you forgot or lost something on the bus, we will try to help you get it back. Who to contact depends on which bus operator you have travelled with.

Contact information for the most common bus operators can be found below. If you are unsure which bus operator you have travelled with, you are welcome to contact Länstrafiken's customer service. Then we can transfer you to the right bus operator.

Transdev and Byberg & Nordin

If you have forgotten or lost something on the bus and have travelled with the bus operator Byberg & Nordin or Transdev, you can pick up your items at Lost & Found Umeå Bus station, Järnvägstorget 2, 90328 Umeå.

Please note - Bussgods Hittegods Umeå also takes care of forgotten items on board Ultra's buses.

From 1 August 2025, the lost property office will keep gloves, hats, caps, scarves and umbrellas for three weeks after they have been handed in. After this period, they will be donated to charitable organisations. Mobile phones, genuine jewellery, wallets containing identification and computers will be handed over to the police after three weeks. Other lost property will be kept for three months.

Contact and opening hours Umeå

E-mail: hittegods.umea@bussgods.se
Telephone hours: Monday - Friday 09:30-15:00, closed for lunch 11:30-12:30 (working days)
Phone number: +46 90-70 46 16
Lost and found office opening hours: Monday - Friday 09:00-16:30, closed for lunch 11:30-12:30 (working days)
Address: Umeå Bus Station, Järnvägstorget 2, 90328 Umeå.

Skellefteå buss

If you have forgotten or lost something on the bus and have travelled with the bus operator Skellefteå buss, you can pick up your items at Bussgods Skellefteå, Järnvägsgatan 29.

Contact and opening hours Skellefteå

Telephone hours: Monday - Friday 09:00-15:00
Phone Number: +46 910-734 580
Lost and found office's opening hours: Monday - Thursday 08:00-18:00, Friday 08:00-17:00
Address: Skellefteå bus station, Järnvägsgatan 29.

Bussgods can send your lost goods to the nearest Bussgods agent for an extra fee.

Norrlandskusten (lines 100, 20 and 12)

If you have forgotten or lost something on the bus and have travelled with Norrlandskusten, line 100, 20 or 12, you should contact the bus operator Connect Bus.
Phone: +46 79-099 79 30
Telephone hours: Monday - Friday 09:00-15:00 (closed for lunch 11:30-12:30)
E-mail: hittegods.e4@connectbus.se

Vilhelmina taxi (i.a. lines 14, 21, 31, 63)

If you have forgotten or lost something on the bus and have travelled with the bus operator Vilhelmina taxi, you should contact them via:
E-mail: info@vilhelminataxi.se
Phone: +46 90-464 00

Line 45 Östersund-Gällivare

If you have forgotten or lost something on the bus and have travelled on line 45, you should contact the bus operator Centrala Buss i Norrbotten AB.
Phone: +46 911-920 50

Other transport operators

When travelling with other bus operators, contact the bus operator you have travelled with. If you are unsure which bus operator you have travelled with, you are welcome to contact Länstrafiken's customer service.